The 3 Most Important Things I Learned from Toyota

Most of my automotive career has been at Toyota dealerships. Above and beyond the world famous products that Toyota dealers have the privilege of selling, Toyota also provides unmatched support and training to the dealership staff. Here are the 3 most important things I learned from Toyota:

1)    Kaizen – Continuous Improvement

One of the founding principles of the company is “there is no best, only better.” Whether it is continually evolving the strength of the cars, trucks and SUV’s they make or finding new ways to serve their customers Toyota puts great emphasis on making improvements everyday.

2)    Go see, go do

In Toyota’s manufacturing system, if a flaw is occurring they empower the workers on the line to stop production so team members can quickly identify the root cause of the problem. I find that if there is a problem the best way to find the root cause is to go see with my own eyes and clearly identify the root cause before prescribing a solution.

3)    Put the customer first

 It is truly amazing to see how Toyota has always put the customer first. They have literally spent billions of dollars taking care of customers when they weren’t obligated to do so because it was the right thing to do. It’s an example of them be proactive as opposed to being reactive.

Do these three things and success will follow you too.